Contact Us

Do you have questions regarding products, rebates or checkout? You can chat, call or email us at

Billing and General

Phone number for Jackson EMC billing and general account information
Links to ways you can contact Jackson EMC

Jackson EMC Marketplace Support

Monday - Friday: 9am - 9pm (EST), except holidays 
Ideal for quick questions and order support
Monday - Friday: 9am - 9pm (EST)
Ideal for checkout help and product questions
We'll reply by the end of the next working day, often much sooner
Ideal for checking order status & product questions

Jackson EMC is pleased to offer these services through our partners Simple Energy, an authorized program implementer. Simple Energy is responsible for customer service provided through Jackson EMC Marketplace.

For other inquires such as billing and account information please contact Jackson EMC by visiting If this is an emergency please dial +1-800-462-3691 .